Returns & Exchanges Policy
At Ottawa Goodtime Centre, we want you to be fully satisfied with your gear; if your purchase doesn't fit or meet your expectations, you can return it within 30 days of receipt. All returned items must be in original, unworn condition with all tags and packaging intact.
Initiate Your Return
Log into your account and select the items you wish to return, or contact our support team with your order number to receive a Return Authorization.
Pack Your Items
Carefully place your items back in their original packaging, ensuring all protective materials and tags are included to prevent damage during transit.
Ship It Back
Attach the provided prepaid shipping label to your package and drop it off at any authorized carrier location across Canada.
Receive Your Refund
Once our team inspects the returned goods, we will process your refund or exchange within 5-7 business days back to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing