Frequently Asked Questions
Everything you need to know about shopping with Ottawa Goodtime Centre
What is your standard shipping timeframe within Canada?
We process orders within 1-2 business days. Standard shipping across Canada typically takes 3-7 business days, depending on your location relative to our Ottawa warehouse.
What is your return policy for apparel and gear?
We offer a 30-day return policy for unworn items with original tags attached. Please note that for safety reasons, helmets and certain protective gear must be in their original, unopened packaging to be eligible for a return.
How do I ensure I am ordering the correct size?
Each product page includes a detailed size chart specific to the brand. We recommend measuring yourself while wearing any base layers you plan to use with the garment to ensure the most accurate fit.
Do you offer international shipping?
Currently, we ship exclusively within Canada and the United States to ensure we provide the best logistics and customer support experience for our North American riders.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, and PayPal for a secure and seamless checkout experience.
Are the products sold online the same as those in your Ottawa showroom?
Yes, our online inventory reflects the premium fashion and protective gear available in our physical store. If an item is listed as 'In Stock' online, it is ready for immediate dispatch or local pickup.